HERZBERG’S “MOTIVATION – HYGIENE” THEORY
Frederick
Herzberg explored the question
“What
do people want from their jobs?”
He
did this through asking various people about situations and events at work, when they felt exceptionally good or
bad about their
jobs.
Herzberg’s
collection of information revealed that intrinsic factors are related to job satisfaction, whilst
extrinsic factors created job
dissatisfaction.